Operational Scope & Support Proposal

Solstice BioSpa

Subscription Fees, Post-Launch Support & Operational Readiness

Proposal Overview

Introduction

Hi Sherry,

Thanks for the quick response! I’m thrilled that the operational scope aligns perfectly with your vision for Solstice BioSpa.

Before diving into your questions, I just want to ensure we are completely aligned on the financials—the total all-in fixed fee from my previous breakdown is $2,450 (just pointing that out in case the $1,850 in your message was a quick typo!).

To help you map out your ongoing operational run-rate accurately for the July 4th launch, here is the transparent breakdown of the subscription fees and post-launch support details.

Recurring Tool & Subscription Fees

To maintain absolute security, data ownership, and compliance, all accounts will be set up directly under your ownership using your billing details. You will simply grant me partner/admin access. This ensures you have 100% control over your client data from day one.

Tool / Platform	Required Plan	Monthly Cost	Notes
Wix Business Plan	Already Active	$0	Covers core Wix Bookings, basic CRM tagging, and initial automation triggers.
Omnisend	Free or Standard Plan + SMS Credits	~$16 – $30 / mo	The base plan is highly affordable; your actual cost will scale slightly depending on exactly how many SMS reminders fire per month ($0.015 per text).
Tidio AI Chat	Starter or Lyro AI Plan	~$29 / mo	Necessary to activate the automated AI FAQ response bot (Lyro) to handle automated guest inquiries.
Wix Email Marketing	Free Tier (to start)	$0 / mo	Wix allows basic email sending for free. As your contact list scales past launch, you can scale this up for a few dollars a month.

Estimated Total Launch Run-Rate

~$45 – $60

per month in third-party software costs

Support & Evolution

Post-Launch Support & Evolution

I don’t believe in coding a system, handing over the keys, and vanishing—especially right before a grand opening. Here is how we ensure Solstice BioSpa stays operational and agile:

The First 7 Days (Included)

This safety-net period is designed to catch real-world edge cases once live clients start interacting with the system.

Bug Fixes & Tweaks

Resolving any automation misfires, SMS delivery sync delays, or formatting adjustments.

Operational Questions

Quick support for you and your staff if someone forgets how to manage a calendar slot or view a CRM tag.

Workflow Adjustments

Minor text updates in the automated emails or SMS copy based on early guest feedback.

Beyond Day 7: Long-Term Support Options

Option A

On-Demand / Per-Project (Most Popular): If you need new automations, a new seasonal email campaign layout, or a structural change down the road, you simply send over the request. I will provide a quick, clear, fixed-fee quote for that specific update. This keeps your costs strictly tied to your actual business needs—no unpredictable hourly invoices.

Option B

On-Demand Hourly: For ad-hoc troubleshooting, quick unmapped questions, or rapid staff training sessions, I bill at a transparent hourly rate of $75/hr, tracked to the minute.

Option C

Monthly Retainer: If you anticipate needing continuous weekly updates, active list management, and monthly performance optimization for your marketing flows, we can discuss a small monthly support retainer after launch.

Next Steps

I am wrapping up the links to those live automation and booking workflow examples now and will drop them right into our main chat thread in just a few moments so you can see them in action.

If this transparent breakdown of the run-rate looks solid and you are ready to secure our sprint timeline for the July 4th launch, let me know. I will send over our official agreement so we can open up the project environment and begin syncing your assets!

Authorized Signature

Date